Most questions are answered below. If yours isn't, email hello@certify.nz or use the contact form. We aim to reply within one working day.
Questions
The app says I'm offline but I have signal.
Close and reopen the app. If the message stays, the server may be unreachable; your work is saved on the device and will sync later.
An inspection says "Can't open this inspection".
Its building was deleted, so it can't be opened. Any report already issued is still in Reports.
I can't issue a report.
Add your IQP registration number in Settings → You. It is printed on the declaration.
How do I remove the practice building?
Open SAMPLE – Practice Tower and delete it from the bottom of its page.
How do I fix a mistake in an issued report?
Issue a new version. It replaces the old one, and both stay under All versions in Reports.
Who can see access codes and keys?
Only IQPs and admins. They are stored encrypted and each view is logged.
Can I use certify.nz on an iPad or Surface Pro?
Yes. It runs in the browser on phones, tablets and laptops.
Where do I get help inside the app?
Tap ? at the bottom of any screen for tips about that page, or to ask for help.